Frequently Asked Questions
Admin Questions
- How do I sign up for a Sales Rep web site?
- How do I sign up for a PayPal account?
- What makes our web hosting green?
- Will the orders from the site go straight through to Norwex Head office?
- What pages can I change on my site?
- Do all the sites have the same design?
- What will my domain name be?
- What if I already have a domain name?
New Site Instructions
- Logging in to your site
- Accessing your store admin
- Control Panel overview
- Editing your contact information
- Adding Blogs and editing articles
- Setting up and editing your 'About Me' page
- Getting to know your site
- How to set up coupons
- What to do when you receive an order
Admin Questions
1. How do I sign up for a Sales Rep web site?
In order to start enjoying the wonderful benefits of your own, personalized Sales Rep web site you will need to visit our sign-up page, fill in the form and pay with a credit card via PayPal. You must have a PayPal account in order to sign up as that is how you will receive money from customer purchases on your web site. Your customers do not need to have a PayPal account as they will be able to pay with their credit cards through the PayPal site.
2. How do I sign up for a PayPal account?
Basic PayPal accounts are free and you can sign up on their create account page. Select Canada, your preferred language and the Business Account. You will then be asked to select a Payment Solution; choose Web site Payments Standard from the drop down menu and then fill in your business information. Your customers will see this information when they are billed.
Do not fill in shipping or tax totals when signing up for your account as this will result in your customers being charged twice for these things. Shipping and taxes are calculated in your site's shopping cart.
3. What makes our web hosting green?
The low monthly or yearly price for your Sales Rep site includes green web hosting. Here is why our hosting fits with your environmentally friendly business:
1. Our hosting is shared on powerful, energy efficient servers so the amount of electricity we use is minimized. We maintain our own dedicated environment within these servers and have full control over performance and security.
2. The electricity used by the servers comes from hydropower, which, although not ideal, is one of the more environmentally friendly means of power generation.
3. We purchase wind power certificates to offset the amount of electricity that we do use. Wind power is, of course, a natural, clean, and abundant energy source with little or no negative impact on the environment.
To find out more or to get green web hosting for another site please click here.
4. Will the orders from the site go straight through to Norwex Head office?
No. When customers place an order on your site, you will receive a notice from us and then a notice from PayPal once they have paid. If you don't receive a notice of payment, we suggest contacting your customer as soon as possible in case they need help in any way.
Norwex head office has approved these sites but at this point we aren't linked in to NorwexCS for ordering. The benefit of this is that you can group online sales into parties and enjoy the hostess benefits or add your online sales to a hostess' party and increase her benefits!
5. What pages can I change on my site?
In order to comply with Norwex Head Office's guidelines, all the pages must stay as they are except for the ABOUT ME page and the BLOG page. The BLOG is a wonderful tool for adding articles, videos, photos, etc. and there is an RSS feed so that your customers can subscribe to your blog.
We recommend adding your bio and photo to your ABOUT ME page as soon as possible in order to personalize your site.
6. Do all the sites have the same design?
Yes. This is an extremely reassuring thing for customers who want to know they are on a professional and legitimate site. Other MLM companies such as Pampered Chef and Party Lite have identical sites for their reps because consistency and familiarity are important to customers.
Our US sites are a different colour in order to differentiate between the countries.
7. What will my domain name be?
Your site comes with a standard domain name that has been approved by Norwex head office. It is: yourname.norwexreps.com.
If you want to have a different domain than the one provided by Sales Rep Web Sites you will need to have the name approved by head office and then register it yourself through a company such as Netfirms. Netfirms will let you check if the name is available and provides you with a web mail account associated with your domain name. Once the name is approved and registered you will need to send us the registration email so that we can set up the forwarding. There is a one time $25 admin fee for this service.
8. What if I already have a domain name?
We can forward your domain name to your new Sales Rep site. There is a one time $25 admin fee for this service and we will need you to provide us with the login and password for your domain name.
New Site Instructions
1. Once you have received your account confirmation you can go online to your site and begin editing your BLOG and ABOUT ME page as well as administrative details.
In the left hand column on your site you will find the Admin login. Click the link and log in.
2. Once you are logged in a STORE ADMIN link will appear in the left hand column.
Click on the Store Admin link to access your account details, web stats, order info and more.
Some of the options in the STORE ADMIN panel are not available but the pertinent panels are accessible.
3. ORDERS will show you an overview of all your recent orders.
LIST PAYMENT METHODS isn’t a section you will need since all payments go through Paypal.
EDIT STORE is where you can add your contact information and details that are included on the invoices and billing information that is sent to your customers.
The COUPON section is a great way for you to offer customers incentives and to give your hostesses an extra discount. You can fill this area out before handing out a coupon and customers can enter the coupon details when they check out of your online shop.
4. To add your address and change your contact details click on the EDIT STORE section. These fields transfer through to the top banner and ABOUT ME sections of your web site.
Be sure to press save after making changes.
5. Each time you log in you will be taken to your BLOG page.
Click on the edit icons (paper and pencil) to edit an existing blog or scroll to the bottom to create a new blog.
When you are in the editing screen you can type in your article, add images, links, tables and formatting. In order to become familiar with the various tools, you can mouse over the icons to see the pop up box which describes what the tool does.
If you are typing the article directly into the Editor be sure to click on the Format box and choose paragraph as your font choice. This will ensure the proper formatting for your article. In order to remain consistent with the rest of your site we recommend that you do not change the Font Family or Colour.
If you are pasting your article into the Editor from Word you must paste it using the Paste From Word button. If you do not do this, your spacing, fonts and formatting will not work properly.
If you are pasting your article into the Editor from the web or another program you must paste it using the Paste As Plain Text button. You may need to add paragraph breaks and links before you publish the article.
Once you have written the entire blog post you will need to add in the “Read More” line (the red dotted line in the image below). Add this in where you want the article to split (everything above the line will appear on the BLOG page and everything below will be on the READ MORE page).
6. To edit your ABOUT ME page, simply click on the 'About Me' link at the top and then on the edit page symbol to add in your biography and important information. Be sure to upload a photo that is exactly 200 pixels wide x 250 pixels long. Most photo editing programs will let you crop a photo to a specified size. If your photo is larger than 200 x 250 it will affect the formatting.
To add your photo to the page you must click once on the existing photo and then click on Image (green link just below the text box - see image above). A box will appear with the option to upload at the bottom. Click on Browse, choose an image from your computer and then click on Start Upload. You should then be able to see your photo in the directory above. Click on the image and then the Insert button.
In the editor you can delete the temporary photo and insert your own. Be sure to keep your photo above the code line: {loadposition user_ _ _}. You must not delete that line as it is ‘pulling’ your contact information from the database. Please do not put text above the line: {loadposition user}. Your bio will appear to the left of your photo if you type it in just under this code.
7. Now that your site is up and running it is important that you learn how things work so that when your customers have questions, you can walk them through the steps. Fill out the contact form, subscribe to your blog feed, browse through the news articles, make a small purchase and really get to know your site.
8. You must be logged in and in your STORE ADMIN to set up or cancel coupons. COUPON is the second menu item from the bottom and you can choose to set up a New Coupon or view Coupon List. Once you have clicked on New Coupon you must first enter the coupon code; this is what your customers will type in when they are checking out so it is best to keep it short and simple (i.e. jansale09). You can only use letters, numbers and spaces. Coupons with symbols or punctuation will not work. Next you will choose to offer a percent discount or total (i.e. $5.25 total if you are offering free shipping). Under Coupon Type you can choose a gift coupon which can only be used once (these are good for special giveaways or gifts for special customers) or a permanent coupon which will stay in the system until you delete it (these are good for promotions to multiple people for a limited or unlimited time.
Tip: set a calendar reminder to let you know when your permanent coupons will 'expire' (for your customers) so that you can go into the Coupon List and delete it.
9. When a customer orders through your site you will receive two confirmations via email. The first is an automated notification of the order from your Sales Rep web site. The subject will say Norwex Purchase Order - 23 (number varies depending on how many orders you have). The email will have all the information you need to process your order including the customer's information and items ordered. The second email will be a payment confirmation from PayPal with the customer's name. Do not process your order through head office until you receive confirmation of payment. If you do not see a payment confirmation fairly soon after the notification of order, we suggest that you contact your customer directly to see if they need help paying or would prefer to pay you with a cheque or cash.
Email notification of the order from your Sales Rep web site
Please contact us if you need more information about Sales Rep web sites or you have a question that is not answered here.